Shipping policy

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@orcajump.com with your order number and correct information as soon as possible.


We ship worldwide. We provide FREE STANDARD SHIPPING on orders over US$29+, after all discounts applied, in most countries.

 

Worldwide Delivery(Shipment to India has been temporarily SUSPENDED)

Shipping Times and fees:

Standard: 5-15 business days with a flat rate charge of US$4.99

Free standard shipping on orders of US$29+

Express shipping: 3-6 business days

 

 Note: Express shipping fee cannot be refunded due to personal reason refund.

Packaging

To save the planet and reduce waste, we will try to pack as many items in one package. It may result in longer processing time.

 

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Orcajump cannot declare purchased items as gifts or list an amount lower than the actual product price.

 

 

Notes:

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries)

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.


COVID-19 Update

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.